Return and Exchange
How do I return?
For purchase from Amazon:
Please follow the procedures there to complete your return and make sure that you return your items using an insured, track-able carrier and retain the receipt as we are not responsible for lost mails.
For purchase from FinallyBra.com:
- Please click here and follow the instructions to proceed.
- Please select the order and items you want to return. For exchanges, please select the item(s) that you would like to exchange for.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
What items are returnable?
For US domestic orders, return must be received by our warehouse within 30 days of order shipping date. For international orders and orders to AK, HI, or APO/FPO addresses, return must be received by our warehouse within 50 days of order delivery date. Sorry, we don't accept returns If the return window is closed.
- We accept merchandise that is unworn and unwashed with all tags, in original labeled package bags and free gifts intact, as we are committed to selling only brand-new and pristine items. So for the peace of mind and health of all our customers, we reserve the right to decline and send back items that may not meet hygiene and health regulations.
- Items are in the original packaging.
- Return and refund can't be processed if you don't initiate the return in our return management system or send returns to wrong return address.
Is there a cost for exchange or return?
- Original shipping charges are non-refundable.
- For US domestic purchases, there is no cost for return / exchange. We will email you a prepaid shipping label to the email address you registered with us when your return is approved within one or two business days.
- For international orders or other US domestic orders, you are responsible for the charges of the return shipping.