We accept merchandise that is unworn and unwashed with all tags, in original labeled package bags and free gifts intact, as we are committed to selling only brand-new and pristine items. So for the peace of mind and health of all our customers, we reserve the right to decline and send back items that may not meet hygiene and health regulations.
For US domestic orders, return must be received by our warehouse within 35 days of order shipping date. For international orders and orders to AK, HI, or APO/FPO addresses, return must be received by our warehouse within 50 days of order delivery date. Sorry, we don't accept returns If the return window is closed.
Refund will be issued to your original payment method once the warehouse receives and inspects the items. Once received, our goal is to process the refund in five business days.
For purchase through Amazon:
Please follow the procedures there to complete your return and make sure that you return your items using an insured, trackable carrier and retain the receipt as we are not responsible for lost mails.
For purchase from FinallyBra.com:
Please follow instructions below to start your return. Note: 1) return and refund can't be processed if you don't initiate the return in our return management system below or send returns to wrong return address. 2) if you would like a prepaid shipping label email to you, please request so in the "Note" section in the return system. A flat $5 return shipping fee will be automatically deducted from your final refund amount. We send the return shipping label to the email address you registered with us (so please make sure it is a correct email address) when your return is approved within one or two business days.
For exchange: please put your desired exchange items in the note. We will send in-stock items once the return is finished.
Initiate your return/exchange here.
If you have any questions, please email us at firstname.lastname@example.org, or chat with us.