We strive to ship within one business day after the order is placed. Please make sure to enter the right shipping address as we are not responsible for missing packages due to wrong shipping address you input.
Free ground shipping for orders of $30+. Currently we use USPS as our primary carrier, no matter the cost of the purchase. We also offer expedited 2-day and 1-day shipping for affordable prices.
About our packaging
The poly bags or boxes your items come in are 100% recyclable. The satin wrap tissue is made of recyclable material too. So we hope you can recycle the packaging material and help us stay Eco-friendly!
Email Shipping Confirmations
We will send you the email confirmation including the tracking number the day we ship your item(s), so you can know where about the items your purchased.
Yes, we ship overseas. We use USPS or UPS as our international carriers to offer you the greatest economic benefit.
|Order Total||Method||Cost||Expected Arrival (per USPS estimation)|
|Any||USPS First Class International||
$9.99 to Canada
$16.99 to all other countries
Up to 21 business days to Canada
Up to 30 business days to the rest of the world
Note: the above time lines are estimations, although the USPS does not guarantee delivery dates or times (as it depends on how fast each countries conduct border inspection and custom clearance). Mail may travel to its destination by ground, air or a combination of both.
|Any||USPS Priority Mail International||$35||6-10 business days|
|Any||USPS Express International||$39||3-5 business days|
Important note for international buyers:
- Import duties, taxes, and charges are not included in the item price or shipping cost. You maybe responsible for these charges.
- Please check with your country's customs office to determine what these additional costs will be prior to buying.
All prices listed on FinallyBra are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates. To get an estimate of approximately what the exchange rate currently is, click XE Currency Converter.
For US domestic orders, we offer free return shipping once (for order of $50+). We do not offer free return for exchange orders.
We accept merchandise that is unworn and unwashed with all tags, in original labeled package bags and free gifts intact, as we are committed to selling only brand-new and pristine items. So for the peace of mind and health of all our customers, we reserve the right to decline and send back items that may not meet hygiene and health regulations.
For US domestic orders, return must be received by our warehouse within 35 days of order shipping date. For international orders and orders to AK, HI, or APO/FPO addresses, return must be received by our warehouse within 50 days of order delivery date. Sorry, we don't accept returns If the return window is closed.
Refund will be issued to your original payment method once the warehouse receives and inspects the items. Once received, our goal is to process the refund in five business days.
For purchase through Amazon:
Please follow the procedures there to complete your return and make sure that you return your items using an insured, trackable carrier and retain the receipt as we are not responsible for lost mails.
For purchase from FinallyBra.com:
Please follow instructions below to start your return. Note: 1) free return is effective on domestic US purchases of $50+; 2) return and refund can't be processed if you don't initiate the return in our return management system below or send returns to wrong return address. We send the return shipping label to the email address you registered with us (so please make sure it is a correct email address) when your return is approved within one or two business days.
For exchange: please put your desired exchange items in the note. We will send in-stock items once the return is finished.
Initiate your return/exchange here.
If you have any questions, please email us at email@example.com, or chat with us.
Return and Exchange
" I recently requested to exchange the item I ordered, and the exchange was approved, but I have no idea where to send the item to. The packing slip does not have a return address, and I can't find your warehouse address anywhere on your website."
After you initiate the return/exchange process through our website, you will receive an approval email from us (sent to the email address you registered with us during purchase). Please read the letter carefully, which includes detailed return/exchange instructions and address.
"Do you send a shipping notice? Will I get tracking information?"
Yes, when the warehouse ships the package our system will automatically send you a shipping notice along with tracking information. The email will be sent to the email address you registered when you made the purchase or set up the FinallyBra account. If you don't get the shipping email, please first check your spam folder. If you used your business email address, please note some business email server will filter out emails before you get them. If you still can't locate the shipping email, please email us at firstname.lastname@example.org.
"I have sent multiple emails requesting returns but I still haven't got any response."
Oh no. If you just want to make a return, you don't have to contact us as we have a hassle free return policy. If you need to do an exchange, please specify the item(s) (ideally with SKU, color and size) in the note. We will send out in-stock item(s) once the return is finished.
If you contact us, we normally respond within one business day. The original email will be sent to the email address you used for purchasing. If you think you haven't heard back from us, please double check the email address you used for purchasing from us. If you still can't find our response, please check your spam folder. Please note if you use a business email address, sometimes emails from us will be either filtered out or automatically put in a spam folder per your company's IT setup. In the case you still can't locate our email, please email us or call us to let us know how to get back to you regarding the issue. Please make sure you do register or provide a contact number for us, as we will have to contact you if the email communication fails.
"Why my package tracking information is "Tracking information is not available at this time. Please check back later or double-check the tracking number entered and try again."
This happens when your package has been picked up by USPS, however, it has not processed it yet. Please note that there will be some delay for the tracking information showing up online. Monday is a typical day that tracking information is delayed as USPS is off on Sunday and has a lot of packages to process on Monday. So just try to check it up later.
Thanks for prompt service. Bra is great. Wish I'd ordered smaller width but that's not your fault. This is my 2nd order.
This bra is so pretty. I wished it went a little higher under the arms. This is why I bought it in the first place. The cup size was perfect but around the body is a bit small. I had to buy an extension and that fixed the problem. This bra isn't perfect but its a good bra. Now you should make bra in a larger body size, higher under the arms and also one to wear with t-shirts. I would buy them.
This bra was everything I bought it for. I was not disappointed. Recommend! I will be buying more Orlinas products!!
Bought the bra for a party, it fit well. I am also able to wear the bra at work. It is comfy and no slippage.